Our Return Policy in short

Return Policy

Please contact Feng Shui Galleria before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Feng Shui Galleria and gives information relevant and the reason for complaint.


For Partial refunds:



Return Conditions

You can return the product within 7 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Feng Shui Galleria suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Feng Shui Galleria will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Feng Shui Galleria is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.



Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Feng Shui Galleria reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs. 


MISSING ORDER:

We do not accept claims for missing orders, 30 days after you placed your order. If you have not received your order within this period, please contact us immediately to check on the status of your order. Standard Shipments arrive in about 7-10 working days. Media mail takes between 10-20 working days.  We do not Guarantee any shipments made to P O Box addresses. If you believe that delivery is severely overdue, please send us an email at wofsmelb@fengshuified.com and we will take appropriate action. (Please include your name, shipping address and the Order Number).



Refund Processing:

We’ll request a refund to your credit card/bank account  after we receive and process your return.

This time period includes:

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

If the return and refund do not appear in your account within 4 weeks from the day you sent us your return, please email us at wofsmelb@fengshuified.com for help.



EXCHANGE POLICY:

If you are not satisfied with your Feng Shui purchase due to damage or defective reason, promptly request for a replacement. To do this, please email us within 7 business days of when you received the shipment at wofsmelb@fengshuified.com to notify us of the damage.  Make sure to keep original boxes and packing materials until told otherwise by us from Feng Shui Galleria.  Please make sure to email wofsmelb@fengshuified.com pictures of the damaged item and the original box and packing material that it was shipped in.  We will contact you either by email or by phone to give further instruction.



METHODS OF DELIVERY:

Most of our deliveries are via Australia Post or United Parcel Service (UPS). Damage is unlikely; but in any case, please check your order upon delivery and accept your purchase ONLY if the goods arrive in good condition. If the goods are damaged, contact us immediately at wofsmelb@fengshuified.com. We will resolve any problems regarding defective, damaged or incomplete shipments.  If you would like a faster or different method of delivery or if you want to see if delivery fee can be at a lower cost, please contact the us to place a phone order before placing an online order.


All enquiries: wofsmelb8@fengshuified.com